Senior Relationship Manager

Job Purpose Statement

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.
  

Professional experience:

• At least 5 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.
  

Desired work experience:

• Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
  
• Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
  
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.
  

Budget/ accountability:

• Revenue budget of Kes 150Mn p.a
  
• Net balance sheet growth of 15% p.a
  
• 2 new customers p.a, in adherence to the Corporate Customer Value Proposition- Minimum Assets Kes 400m or Liabilities of Kes 500Mn) or turnover of Kes 1.2Bn p.a or market leader with sound governance structures.
  
• Industry strategy formulation and implementationNet growth of Kes 500Mn p.a (balance sheet)
  

Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy.

Job Purpose Statement

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.
  

Professional experience:

• At least 5 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.
  

Desired work experience:

• Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
  
• Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
  
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.
  

Budget/ accountability:

• Revenue budget of Kes 150Mn p.a
  
• Net balance sheet growth of 15% p.a
  
• 2 new customers p.a, in adherence to the Corporate Customer Value Proposition- Minimum Assets Kes 400m or Liabilities of Kes 500Mn) or turnover of Kes 1.2Bn p.a or market leader with sound governance structures.
  
• Industry strategy formulation and implementationNet growth of Kes 500Mn p.a (balance sheet)
  

Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy.

Key Accountabilities (Duties and Responsibilities)

Financial 40%

• This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
  
• Balance Sheet Growth
  
• Profitability: PBT
  
• Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
  
• PAR contained within the limits set.
  
• PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
  

Internal business processes 20% 

• Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
  
• Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
  
• Nil repeat findings
  
• 100% SLA Adherence
  
• 100% adherence to agreed turnaround times
  

Customer 20% 

• Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
  
• Accurate real-time CRM data
  
• Customer satisfaction:
  
• Net Promoter Score
  
• CSI/RSI
  

Learning and growth 20% 

• Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
  
• Level of own development plan maintenance.
  
• Own competency score.