Senior Tour Consultant
Closing: Sep 22, 2023
This position has expiredPublished: Aug 25, 2023 (2 months ago)
Apply for this job in seconds! Employer will review your Fuzu Profile and contact shortlisted candidates through Fuzu.
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
About Tembo Wild Safaris T/A Santa Monica Consultants Ltd
Tembo Wild Limited is a destination management company that specializes in luxury travel experiences across Africa.
About the role
The Tour Consultant will be responsible for the planning, development, promotion, administration and implementation of tourism products.
The Tour Consultant will devise, arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements. The promotion is either done through travel agencies or direct to the customer by means of calls, brochures, website or social media.
The Tour Consultant will provide customers with advice about where to travel as well as the best means of reaching such destinations, or may suggest an escorted tour or can help to devise a complex tailor-made itinerary, which will allow the separate elements of the clients trip to fit together.
Responsibilities
About Tembo Wild Safaris T/A Santa Monica Consultants Ltd
Tembo Wild Limited is a destination management company that specializes in luxury travel experiences across Africa.
About the role
The Tour Consultant will be responsible for the planning, development, promotion, administration and implementation of tourism products.
The Tour Consultant will devise, arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements. The promotion is either done through travel agencies or direct to the customer by means of calls, brochures, website or social media.
The Tour Consultant will provide customers with advice about where to travel as well as the best means of reaching such destinations, or may suggest an escorted tour or can help to devise a complex tailor-made itinerary, which will allow the separate elements of the clients trip to fit together.
Tour Consultant responsibilities:
Responding to customer enquiries about tours (on the phone and in writing).
Computing costs for customized tours.
Booking external service providers – drivers, hotels and guides.
Being the primary point of contact with customers when they are in Kenya, which means being on call to deal with issues outside normal office hours.
Assist with business development and creating new trips and tour itineraries.
Develop custom tours in response to customer enquiries.
Help to create new tours to increase our portfolio of tours.
Following up on potential leads by phone or email and closing sales.
Staff will be expected to be flexible and help out with anything else that needs doing to ensure the success of the business.
Competencies (Required):
Excellent written and spoken English.
Attention to detail is critical.
Good with figures.
Proficient in Word and Excel.
Excellent customer service skills.
Excellent communication and interpersonal skills.
A demonstrable interest in travel and outdoors.
Previous management and tourism experience with knowledge of relevant destinations, attractions and travel.
Competencies (Desirable):
A university degree or college diploma in travel and hospitality is an asset.
Research skills.
Project management skills (project management certification is an added advantage).
Knowledge of a second language is an asset.
Minimum 7 years experience in the tours & travel industry.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
