More than 100,000 people have found their dream job through Fuzu.

CLOSED FOR APPLICATIONS

Service Account Manager

Closing: Aug 29, 2022

This position has expired

Published: Aug 22, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Your Profile
  • Successful field service experience (5-10 years min)
  • High technical knowledge of Sidel products is a must
  • Knowledge of internal processes and Sidel’s markets
  • Services and sales oriented
  • Good verbal and written communication
  • Availability for travelling


Responsibilities
Your Profile
  • Successful field service experience (5-10 years min)
  • High technical knowledge of Sidel products is a must
  • Knowledge of internal processes and Sidel’s markets
  • Services and sales oriented
  • Good verbal and written communication
  • Availability for travelling


  • Accountable for a yearly service sales budget in terms of turnover and margin, covering Sidel extensive service portfolio for all equipment
  • In charge of planning customers’ contacts, visits and promotion, based on product portfolio and pricing prepared by Service organization, to optimize Services sales in his territory
  • In charge of selling and negotiating Sidel Services portfolio, according to the rules and processes of the company
  • Ensure that customer production line is optimized to the maximum
  • Propose new Services products that add value to the Customer and are profitable for Sidel
  • Coordinate and analyze market and competitor information, provide forecasts and report to relevant stakeholders
  • Reports his business activities and draw up a sales forecast to the Aftersales Director
  • Develop solutions for customer satisfaction and monitors results
  • Work side by side with CCM and Project Managers for completion of O&U projects where service installation is required and snagging list for new projects
  • Get support from: Field Engineering (service back-office, FSE planning, logistics, technical support) and Services Operations (PA quotations, warranty, O&U execution)
  • Sidel entry point for everyday customers’ queries
  • Responsible for customers’ issues escalation process
  • Responsible for customers’ overall satisfaction


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at Sidel. Enter your email to start your application now