Smart Phone Loan Debt Collection Team Leader

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Be fully aware of the company’s operations, structure and services.
  
• Follow and control the execution of contractual liabilities of customers, provide observation of customer payment deadlines, provide debt collection.
  
• Manage smartphone loan DC team activities and ensure delivery of set daily, weekly, and monthly targets.
  
• Monitoring and training on usage of call center tools in the department, company’s ERP system and 3rd party systems.
  
•  Identify training needs and prepare training material.
  
• Do performance reviews as required by the company.
  
• Consult customers on possible solutions in debt repayment.
  
• Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and statuses.
  
• Coaching, call listening, and calibration of agents calls.
  
• Handle customer queries on call and office visits.
  
• Provide suggestions on debt collection process improvements, system improvements and innovative collection strategies.
  
• Provide suggestions to underwriting and sales team to improve portfolio performance by analyzing the customer segment and loan issuance process.
  
•  Provide suggestions to improve portfolio report quality, request new reports to see debt collection efficiency.
  
• Strive to reach high quality Smartphone loan portfolio quality.
  
•  Ensure that each debt collection case is accurately documented in the system according to company’s standards.
  
• Manage optimal team capacity according to budget and portfolio quality targets.
  
• Any Other duties Assigned
  

• Diploma/Degree in Business Administration or related field.
  

• At least 2 years of relevant experience as Debt Collector, preferably in a Financial Institution
  

• Excellent communication and interpersonal skills.
  

• Strong analytical &

  problem-solving skills.