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Social And Environmental Safeguard Assistant

Closing: May 26, 2022

1 day remaining

Published: May 13, 2022 (12 days ago)

Job Requirements

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Job Summary

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Scope of work

The Social Safeguard assistance will take the lead in responding to all customers complaints, grievances and compliments for the project. Responsible for secondary screening of client’s complaints, manage complaints and recommend referrals of such cases related to CHERP.

Qualifications and experience T

he Social and Environmental safeguards assistant must meet the following requirements:

1. Bachelor degree in any of the following; Health Sciences with experience in Health Education and promotion, Communication studies, or social sciences from a recognised institution.

2. Must have 2 year working experience in the field of communication, public health or social sciences.

3. Must demonstrate Knowledge of Infection, Prevention and Control at work places

4. Good report writing and analytical skills

5. Good communication and interpersonal skills

6. Ability to work under pressure with minimal supervision

7. Ability to show respect and understanding to a customer’s complaints.


Responsibilities
Scope of work

The Social Safeguard assistance will take the lead in responding to all customers complaints, grievances and compliments for the project. Responsible for secondary screening of client’s complaints, manage complaints and recommend referrals of such cases related to CHERP.

Qualifications and experience T

he Social and Environmental safeguards assistant must meet the following requirements:

1. Bachelor degree in any of the following; Health Sciences with experience in Health Education and promotion, Communication studies, or social sciences from a recognised institution.

2. Must have 2 year working experience in the field of communication, public health or social sciences.

3. Must demonstrate Knowledge of Infection, Prevention and Control at work places

4. Good report writing and analytical skills

5. Good communication and interpersonal skills

6. Ability to work under pressure with minimal supervision

7. Ability to show respect and understanding to a customer’s complaints.


Key Responsibilities.

1. To set up of structures, procedures and processes by which complaints, queries, clarifications and feedback about a project are responded.

2. Provide affected people with avenues for making a complaint or resolving any dispute that may arise during the course of the project implementation.

3. Apply appropriate and mutually acceptable redress actions identified and implement to the satisfaction of customer complainants

4. Design and develop measures for creating public awareness about the project and its objectives;

5. Support project staff with practical solution/ suggestions that allow them to be more accountable, transparent, and responsive to beneficiaries;

6. Collaborate with stakeholders and increase their involvement in the project implementation.

7. To timely detect and identify project potential risks and plan for mitigation before they become more widespread

8. To receive, register and process confidential incidences for referral and follow up.

9. Maintain GRM registers, grievance summary Report, for reporting to the project on a weekly, monthly basis and to WB at quarterly basis.


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