Technical Administrator

KEY COMPETENCIES AND QUALIFIACTIONS

• Bachelor Degree in Administration or Technical Management
  
• 3 Years’ of relevant experience
  
• Excellent report writing
  
• Possess a solid customer service attitude
  
• Excellent communication skills both verbal and written
  
• Ability to work in a fast-paced environment
  
• Ability to work and effectively communicate with senior-level business partners
  

KEY COMPETENCIES AND QUALIFIACTIONS

• Bachelor Degree in Administration or Technical Management
  
• 3 Years’ of relevant experience
  
• Excellent report writing
  
• Possess a solid customer service attitude
  
• Excellent communication skills both verbal and written
  
• Ability to work in a fast-paced environment
  
• Ability to work and effectively communicate with senior-level business partners
  

• Daily scheduling of technicians for the daily service planned.
  
• Scheduling of quarterly services for clients with annual maintenance contracts.
  
• Responding to client emails pertaining service issues and copying customer care for proper communication channelling.
  
• Booking service requests through calls & sending emails to respective clients.
  
• Scheduling for any installations or replacement requests for approvals received.
  
• Compiling and printing the A3 service schedule for use by the technicians the following day
  
• Scan, extract and save service job cards in their respective folders
  
• Preparing paper work for all the job cards that have to be submitted to accounts for billing as well as emailing the same to accounts
  
• Auto generation of all the client complaints or incidents that have been closed in the service manager under service assets.
  
• Preparing paper work for all the service job cards that have to be submitted to accounts for billing as well as emailing the same to accounts
  
• Ensure all complaints related to technical department are updated within 24 hours and effectively closed within 48 hours.
  
• Compiling the assigned incidents on the Daily Service Schedules per zone.
  
• Closing of any received quotation approvals from clients and raising picking slips accordingly
  
• Raising of picking slips for any technician pre-kit items used for their return.
  
• Timely report generation for respective clients