Key Responsibilities

• Receive/coordinate valuation requests and assign them to the field valuation officer.
  

• Liaise with valuation officer, customers, and other stakeholders to ensure all instructions are executed in a timely manner.
  

• Support valuation officers in the field in case of demanding urgent tasks.
  

• Ensure smooth running of department daily operation is met.
  

• Attend planned meetings, give insight, and challenges, and identify and defined planned activities.
  

• Delivering the highest level of professional services to the client and other stakeholders.
  

• Perform quality control work on tasks submitted by field valuation officers.
  

• Answer to emails/voice calls and respond to technical queries.
  

• Perform the managers work in his/her absence.
  

• Attend board meeting in absence of the valuation manager.
  

• Train valuation officers to sharpen their technical skills.
  

Qualifications and skills

• Diploma in Automotive Engineering or related field.
  

• Prior experience in the vehicle valuation industry with at least Four years of experience in the vehicle quality control department.
  

• Holder of a clean driving licence with 2 years of experience with classes BCE & FG.
  

• High level of confidentiality & Integrity.
  

• Must be a result-oriented person.
  

• Good customer service, interpersonal, presentation & communication skills.
  

• Must have a valid police clearance certificate.
  

• Must be computer literate/proficiency.
  

• Have knowledge in vehicle systems & Components.
  

• Ability to work with minimal supervision.