Entry and Basic-level Banking, microfinance, insurance Jobs in Nigeria

7

jobs

Moniepoint Incorporated

Customer Success Representative

Lagos, Nigeria

Kuda Bank

Contact Center Agents (Hausa Or Igbo)

Lagos, Nigeria

Cornerstone Insurance Plc

Team Financial Planner

Portharcourt, Nigeria

Mkobo Microfinance Bank

Company Driver (Lagos Island)

Lagos, Nigeria

Providus Bank

Relationship Managers - Abuja

Abuja, Nigeria

Providus Bank

Relationship Managers - Rivers

Portharcourt, Nigeria

Providus Bank

Relationship Managers - Lagos

Lagos, Nigeria

Stanbic IBTC Bank

CLOSED

Banker, Personal (Oyo)

Lagos, Nigeria

PalmPay

CLOSED

Customer Relationship Officer

Lagos, Nigeria

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Moniepoint Incorporated

CLOSED

Field Credit Officer - Oyo

Oyo, Nigeria

Customer Success Representative

Closing: Apr 12, 2024

14 days remaining

Published: Mar 28, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • Bachelors Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Ore, Ondo State, Nigeria
Responsibilities
Qualifications
  • Bachelors Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Ore, Ondo State, Nigeria
  • The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customer's experience can be further optimized based on analysis of the issue log or customer requests.

Duties

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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