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Customer support, client care Jobs in Nigeria

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Moove

Customer Success Manager

Lagos, Nigeria

13 days remaining

The People Practice

Customer Success Specialist

Lagos, Nigeria

2 months remaining

Zenith Carex International Limited

Customer Representative / Sales Officer

Oshogbo, Nigeria

2 days remaining

Personal Trust Microfinance Bank Limited

Relationship Officer

Lagos, Nigeria

13 days remaining

Beiersdorf

Shopper & Customer Marketing Manager - Derma, CEWA

Lagos, Nigeria

3 days remaining

SIMS Nigeria Limited

Store Officer (Female)

Uyo, Nigeria

Closed 10 days ago

Moniepoint Incorporated

Customer Success Representative

Lagos, Nigeria

Closed 12 days ago

MTN Nigeria

Team Lead - Customer Service

Lagos, Nigeria

Closed 7 days ago

Old Mutual

Customer Service Team Lead

Lagos, Nigeria

Closed 17 days ago

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People Capacity Management (PCM)

Client Relationship Officer

Lagos, Nigeria

Closed 24 days ago

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Moniepoint Incorporated,

SIMS Nigeria Limited ,

Zenith Carex International Limited

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Fuzu

Careers at Fuzu

© Fuzu Ltd 2024

Customer Success Manager

Closing: May 7, 2024

13 days remaining

Published: Apr 22, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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What You Will Need For This Position

Degree in any discipline.
8 years experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.

Key Metrics:

Key Account Manager program retention % for all Driver partners in the in the city
% of driver partners retained basis tenure based targets and lease plan
Churn % monthly against target fleet size
Ticket resolutions for DPs basis physical and remote interactions
Driver performance basis supply hour and trip targets of the city
Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.

Responsibilities

What You Will Need For This Position

Degree in any discipline.
8 years experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.

Key Metrics:

Key Account Manager program retention % for all Driver partners in the in the city
% of driver partners retained basis tenure based targets and lease plan
Churn % monthly against target fleet size
Ticket resolutions for DPs basis physical and remote interactions
Driver performance basis supply hour and trip targets of the city
Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.

About The Role

We are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.
They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and resolving any issues that may arise.
Their ultimate goal is to drive customer retention, loyalty, and growth by delivering exceptional service and maximising their utilisation of Moove's products and services.

What You’ll Be Doing

Responsible for training, managing and closely working with Onboarding/Sales Supervisors & Executives.
Overlooking and Monitoring drivers’ performance.
Conducting daily check-in Customer Success Supervisors and Executives.
Handling any escalations relating to driver's issues.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
Managing all driver communications.

Tags

Customer support, client care jobs

Transportation, logistics, storage industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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