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The Nigerian Red Cross Society

CLOSED

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Claims Coordinator

Closing: Apr 27, 2024

3 days remaining

Published: Apr 12, 2024 (13 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • A minimum of Bachelor's Degree in Social Science, Arts, Law or any related field.
  • Minimum of 7 years cognate experience from a reputable Insurance broking firm.
  • Associate membership of the CIIN Nigeria or CII London will be an added advantage
  • Practical demonstration of ability to lead engagements and client relationship management is desirable.
  • Good knowledge and experience in major classes of insurance and products.
Responsibilities
Requirements
  • A minimum of Bachelor's Degree in Social Science, Arts, Law or any related field.
  • Minimum of 7 years cognate experience from a reputable Insurance broking firm.
  • Associate membership of the CIIN Nigeria or CII London will be an added advantage
  • Practical demonstration of ability to lead engagements and client relationship management is desirable.
  • Good knowledge and experience in major classes of insurance and products.

Job Summary

  • Our client is actively looking for a highly qualified candidate to join their team. We currently have an opening for the position of Claims Coordinator
  • The ideal candidate will be charged with the responsibility of coordinating the claims activities of the Company. Specifically, he/she will oversee claims handled by the Company, with a particular focus on major, complex, and important claims. Set up the office of the Claims Coordinator, with its immediate and long-term goals and objectives in the Company.
  • He/she will be responsible for developing and implementing the company’s claims service delivery strategy.

Core Duties

  • Provide oversight for the internal adjustments of all major, complex, or important claims (in conjunction with, and for the particular account handling Unit concerned).
  • Review in detail the reports of Adjusters, Engineers, etc. and make appropriate recommendations to management and the handling unit.
  • Undertake a detailed review of claims adjustments and settlement offers received from insurers and adjusters vis a vis his (Claims Coordinator’s) internal adjustment to ascertain equity and fairness for the client.
  • Monitor the progress of claims and follow through to settlement.
  • Set up and administer a digitalized claim monitoring and tracking system to be used internally and externally.
  • Ensure the customer receives excellent customer experience on every claim, in keeping with the company Vision.
  • Red-flag any claim requiring red-flagging under the Company’s laid down Claims Red Flag Protocol, keeping the client fully and timely in the loop to manage their expectations.
  • Review files of settled claims (that qualify for his/her review), to ascertain that the handling and processing conformed to agreed standards to the reasonable satisfaction of clients.
  • Construct Case Studies of all major and complex claims processed and settled for clients as well as claims declined, giving full details in the case of declinature

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