Bachelor’s Degree in Computer Science, or a related field; experience in managing an Information Technology operation is required.
At least 1 year experience in the field of information technology.
Knowledge of system development methods used for the development of new systems and enhancements to existing information systems.
Knowledge of computer monitoring systems, vendor-supplied packaged programs, macros, utilities, and other highly technical programs.
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
Ability to use programming procedures and techniques in the implementation of computer programs.

Other Competencies:

Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs, or behavioural habits.

Language Skills:

Excellent oral and written English communication skills.
Knowledge of Local Language preferred.
Demonstrated competency in public speaking.

Computer Skills:

Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
Other software routinely used by Heartland Alliance.

Responsibilities

Education and/or Experience

Bachelor’s Degree in Computer Science, or a related field; experience in managing an Information Technology operation is required.
At least 1 year experience in the field of information technology.
Knowledge of system development methods used for the development of new systems and enhancements to existing information systems.
Knowledge of computer monitoring systems, vendor-supplied packaged programs, macros, utilities, and other highly technical programs.
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
Ability to use programming procedures and techniques in the implementation of computer programs.

Other Competencies:

Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs, or behavioural habits.

Language Skills:

Excellent oral and written English communication skills.
Knowledge of Local Language preferred.
Demonstrated competency in public speaking.

Computer Skills:

Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
Other software routinely used by Heartland Alliance.

Essential Duties and Duties

Provide Tier 2 IT support.
Support the IT team in maintaining hardware, software, and other organizational systems.
Install and troubleshoot printers and scanners.
Assist with troubleshooting and providing support to users.
Organize and maintain IT resources and inventory.
Assist in performing hands-on fixes of desktop and laptop computers, including installation and upgrades of software and general systems installations.
Perform any other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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