Published
Profession
Industry
Seniority
Retail, wholesale, FMCG Jobs in Ilesha, Nigeria
1
jobs
Get personalised job alerts directly to your inbox!
International Breweries Plc
CIC Agent
Ilesha, Nigeria
Closing: Apr 24, 2024
5 days remainingPublished: Apr 9, 2024 (11 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Profile: Education
- Minimum of Bachelor's Degree in Business related field.
- Related Certification is an additional advantage.
Experience:
-
Two or more years in a similar role.
Key Attributes and Competencies:
- Creativity and innovation.
- Verbal ability.
- Good interpersonal skills.
- High level of energy.
- Good Excel Skills & Experience using Digital Applications.
- Speaks English and other local dialect.
- Sales Capability.
- Clear Communication.
- Multilingual.
- Salesforce and SAP proficiency.
- Excel, PPT, Word proficiency.
- Problem Solving/Analytical Thinking.
- Adaptability, Process Adherent, Spirited.
- Fast Paced, High Pressure, Multiple Stakeholders Management.
Responsibilities
Profile: Education
- Minimum of Bachelor's Degree in Business related field.
- Related Certification is an additional advantage.
Experience:
-
Two or more years in a similar role.
Key Attributes and Competencies:
- Creativity and innovation.
- Verbal ability.
- Good interpersonal skills.
- High level of energy.
- Good Excel Skills & Experience using Digital Applications.
- Speaks English and other local dialect.
- Sales Capability.
- Clear Communication.
- Multilingual.
- Salesforce and SAP proficiency.
- Excel, PPT, Word proficiency.
- Problem Solving/Analytical Thinking.
- Adaptability, Process Adherent, Spirited.
- Fast Paced, High Pressure, Multiple Stakeholders Management.
Key Purpose
- The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and company.
Key Outputs and Duties: KPIs
-
Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).
Take Orders & Promote Products:
- Record Orders.
- Promote Products in support of the district promotions plan.
- Influence Specific district-based volume target.
Handles Customers Queries & Complaints:
- Process Customers Complaints.
- Minimize full beer returns.
- Adhere to Beer Quality standards and procedures.
- Manage Internal customer processes.
Work In Teams:
- Contribute to Teams and Self development.
- Communicate effectively in the workplace.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.