Requirements

• Critical Thinking, Problem Solving and Analytical Skills
  
• Leadership, Influencing and Motivation
  
• Relationship Management (including collaboration & teamwork)
  
• Effective Communication Skills
  
• Change Management
  
• In-depth Knowledge of Consumer Lending
  
• Database Management
  

• Develop and oversee daily work plans for each team member.
  
• Develop and harness each team members’ skill to achieve the team target
  
• Organize periodic team marketing activities.
  
• Prospect and obtain necessary approvals for new markets/mandates.
  
• Conduct KYC on each customer introduced to the business by any team member.
  
• Aid team members in closing sales with difficult but willing prospects
  
• Assists management with hiring processes and new team member training/onboarding.
  
• Develops strategies to promote team member adherence to company regulations and performance goals.
  
• Conducts team meetings to update members on best practices and continuing expectations.
  
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
  
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  
• Supports team manager and performs management duties when business manager is absent or out of office.
  
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
  
• Provide direction and clarify responsibilities for team members.