Closing: Sep 20, 2023
This position has expiredPublished: Sep 14, 2023 (17 days ago)
Job Requirements
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Job Summary
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Requirements
- Bachelor's Degree
- 0-1 year experience
- High ethics, integrity and judgment.
- Strong communication skills,
- Research, analyze information/data and make recommendations.
- Proficiency and Knowledge in Google Workspace and tech savvy
Responsibilities
Requirements
- Bachelor's Degree
- 0-1 year experience
- High ethics, integrity and judgment.
- Strong communication skills,
- Research, analyze information/data and make recommendations.
- Proficiency and Knowledge in Google Workspace and tech savvy
- Track daily, weekly and monthly field operational data
- Assist the operations manager in co-ordinating, tracking and assessing relevant metrics for the field agents.
- Responsible for effectively identifying, investigating, and resolving agent complaints
- Responsible for coordinating office assistants to ensure that field and customer data is updated daily or as at when due
- Responsible for organizational development- identify training needs and coordinate activities for all levels of employees.
- Monitor and report on relevant metrics.
- Provide guidance on items needed in the field.
- Conduct record keeping.
- Responsible for effectively identifying, investigating, and resolving customer complaints.
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