Admin / HR Manager

Job Summary

• The Resort Administrative/ HR Manager plays a pivotal role in ensuring the efficient operation of administrative functions at the resort.
  
• This position involves supervising administrative staff, managing office processes, and supporting various departments to maintain a high level of guest satisfaction.
  

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field is preferred.
  
• 7- 10 years of Proven experience in administrative management with a strong track record of success.
  
• Exceptional leadership and team management skills.
  
• Strong organizational and multitasking abilities.
  
• Excellent written and verbal communication skills.
  
• Proficiency in office software, including Microsoft Office and document management systems.
  

Job Summary

• The Resort Administrative/ HR Manager plays a pivotal role in ensuring the efficient operation of administrative functions at the resort.
  
• This position involves supervising administrative staff, managing office processes, and supporting various departments to maintain a high level of guest satisfaction.
  

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field is preferred.
  
• 7- 10 years of Proven experience in administrative management with a strong track record of success.
  
• Exceptional leadership and team management skills.
  
• Strong organizational and multitasking abilities.
  
• Excellent written and verbal communication skills.
  
• Proficiency in office software, including Microsoft Office and document management systems.
  

Administrative Team Leadership:

• Supervise and guide administrative staff, including administrative assistants and front desk personnel.
  
• Conduct performance evaluations, offer training, and ensure the team delivers a high level of service.
  

Office Management:

• Oversee daily office operations, including maintenance, security, and office supplies.
  
• Ensure the office environment is organized, clean, and conducive to productive work.
  

Process Optimization:

• Develop and implement efficient administrative processes and procedures.
  
• Identify areas for improvement and make recommendations to enhance administrative productivity.
  

Communication and Correspondence:

• Handle incoming and outgoing communication, including emails, phone calls, and guest correspondence.
  
• Ensure prompt and professional responses to inquiries and guest requests.
  

Records and Documentation:

• Maintain and organize resort records, files, and documents, ensuring data is easily retrievable.
  
• Implement a document management system to streamline record-keeping.
  

Vendor and Supplier Relations:

• Liaise with vendors and service providers, including those involved in resort maintenance, cleaning, and supplies.
  
• Negotiate vendor contracts, manage service agreements, and seek cost-effective solutions.
  

Guest Services Support:

• Assist in addressing guest concerns, special requests, and reservations, ensuring a high standard of guest satisfaction.
  
• Collaborate with the front desk team to enhance the guest experience.
  

Budget Management:

• Assist in budget preparation and management for administrative operations.
  
• Monitor expenditures, analyze variances, and identify cost-saving opportunities
  

Staff Recruitment:

• Oversee the recruitment process, including job postings, interviews, and onboarding for new staff.
  
• Ensure a smooth and welcoming integration for new employees.
  

Training and Development:

• Plan and implement staff training and development programs.
  
• Promote continuous learning and growth opportunities for employees.
  

Employee Relations:

• Manage employee relations, address concerns, and ensure a harmonious and productive work environment.
  
• Oversee conflict resolution and disciplinary actions when necessary.