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Administrative Officer

Closing: Nov 4, 2022

This position has expired

Published: Oct 25, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements

BSC in any management course or other related discipline.
Minimum of 2-3 years working experience.
Responsibilities

Requirements

BSC in any management course or other related discipline.
Minimum of 2-3 years working experience.

Job Description

·         Resolve product or service problems by clarifying the customer's complaint;      e

determining the cause of the problem; selecting and explaining the best solution to solve

the problem; expediting correction or adjustment; following up to ensure resolution

·         Upsell to customers who want to pick up their items

·         Maintain financial accounts by processing customer adjustments

·         Recommend potential products or services to management by collecting customer information and analyzing customer needs

·         Show professionalism when selling or upselling to customers

·         Prepare product or service reports by collecting and analyzing customer information

·         Contribute to team effort by accomplishing related results as needed

·         Sell to walk-in customers

·         Manage large amounts of incoming calls

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensures solution

·         Keep records of customer interactions, process customer accounts and file documents

·         Assist with placement of orders, refunds, or exchanges and cancel or upgrade client accounts

·         Ensure that the showroom is presentable at all times.

·         Overseeing all retail items/sales dispatch.

Overseeing retail assistant and procedure; making sure all functionalities in the experience center are maintained (cleanliness, music, and in-store customer service)

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