Closing: Sep 19, 2023
This position has expiredPublished: Aug 22, 2023 (2 months ago)
Job Requirements
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Work experience:
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Job Summary
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- Minimum education level - OND in any accredited and reputable institution
- A minimum of 1 year working experience in any sales and customer-facing role
- Relevant industry experience is an added advantage
- Good communication skill (Oral & written)
- Customer relations skill.
Responsibilities
- Minimum education level - OND in any accredited and reputable institution
- A minimum of 1 year working experience in any sales and customer-facing role
- Relevant industry experience is an added advantage
- Good communication skill (Oral & written)
- Customer relations skill.
- Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
- Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
- Provision of first level support to agents/merchants to ensure retention of agent transactions
- Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs
- Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
- Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
- Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
- Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
- Prompt replacement of terminals in cases of fault to retain agent relationship
- Drive the growth of the business to achieve the required revenue
- Monitor, track and manage allocated expenditure. Ensure usage of what it is required
- Ensure the submission of daily and weekly report to manage for review and collation for management decision
- Any other assignment manager.
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