Assistant Manager - Training

Candidate Profile

Education and Experience:

• 2-year Degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1-year experience in human resources or related professional area; certified trainer.
  

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
  

Candidate Profile

Education and Experience:

• 2-year Degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1-year experience in human resources or related professional area; certified trainer.
  

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
  

Core Work Activities

• Assisting with Administering Employee Training Programs
  
• Promotes and informs employees about all training programs.
  
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  
• Helps employees identify specific behaviors that will contribute to service excellence.
  
• Ensures employees receive on-going training to understand guest expectations.
  
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  
• Meets with training cadre on a regular basis to support training efforts.
  
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
  

Assisting with Evaluating Training Programs Effectiveness:

• Monitors enrollment and attendance at training classes.
  
• Meets regularly with participants to assess progress and address concerns.
  
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  
• Measures transfer of learning from training courses to the operation.
  
• Ensures adult learning principles are incorporated into training programs.
  

Assisting with Developing Training Program Plans and Budgets:

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  
• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
  
• Aligns current training and development programs to effectively impact key business indicators.
  
• Assists with establishing guidelines so employees understand expectations and parameters.
  
• Develops specific training to improve service performance.
  
• Drives brand values and philosophy in all training and development activities.
  
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  

Assisting with Managing Training Budgets:

• Assists with the development of the Training budget as required.
  
• Assists with managing budget in alignment with Human Resources and property financial goals.
  
• Assists with managing department controllable expenses to achieve or exceed budgeted goals.
  
• Utilizes P-card if appropriate to control and monitor departmental expenditures.