Assistant Operations Manager

Requirements

• HND / B.Sc. in Social Sciences or related field.
• 3 - 5 years relevant experience in a Cleaning, Facility Management or Logistics Industry.
• Good interpersonal skill and communication skills.
• Excellent customer service and people management skills.
• High degree of diligence and commitment.
• Excellent Organization and Problem-Solving skills.
• Good attention to detail and accuracy.
• High level of honesty and reliability.
• Must have an aptitude for numbers.

Requirements

• HND / B.Sc. in Social Sciences or related field.
• 3 - 5 years relevant experience in a Cleaning, Facility Management or Logistics Industry.
• Good interpersonal skill and communication skills.
• Excellent customer service and people management skills.
• High degree of diligence and commitment.
• Excellent Organization and Problem-Solving skills.
• Good attention to detail and accuracy.
• High level of honesty and reliability.
• Must have an aptitude for numbers.

• Assist the General Manager in setting team objectives, delegating responsibilities and monitoring for compliance with standards of performance.
• Provide support to all departments, and work closely with departments like Front office, Sales & Marketing, IT, Operations, etc while fostering effective client and employee relations.
• In line with approved standards, manage and coordinate operations to provide the highest standard of service to every client.
• Deal with client complaints/ incidents / Accidents promptly and in a professional manner and follow up to ensure prompt closure of logged complaints.
• Carryout spot checks around the Centre in areas
• Works closely with the Human Resources Department to conduct Recruitment, Performance appraisals, Coaching and Counselling, Discipline and grievance within the department.
• Conduct quarterly review and update of all departments SOPs and checklists
• Supervise the co-ordination of field operations including team bonding, and other activities.
• Document all operational activities and prepare status report as required by the General Manager.
• Encourages, develops and manages effective employee relations within department; and, Look for ways to motivate and challenge the team.