Closing: Dec 1, 2023
Closing todayPublished: Nov 15, 2023 (16 days ago)
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Job RequirementsA good First Degree in any discipline. A related professional qualification will be an added advantage. Minimum of 3 years’ experience in a bank / financial institution.
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Responsibilities
Job RequirementsA good First Degree in any discipline. A related professional qualification will be an added advantage. Minimum of 3 years’ experience in a bank / financial institution. To ensure efficient and effective management of assigned ATM Terminals at minimal cost. Ensure optimal uptime of designated ATMs. Custodian of ATM vault key/combinations (dual control to be maintained always). Daily cash Load and evacuation of designated ATM terminals. Daily posting to FCUBS of cash load and evacuation as applicable. Reconciliation of assigned ATM terminals. Daily Monitoring, resolution and reporting of terminals in Offline and Jam status. Escalation and subsequent follow up with respective departments or vendors for timely resolution of terminals with technical issues. Ensure that the ATM movement register is signed by custodian- (Dual Control) and Vendor and include the specific activity. Confirm that the Vault and ATM Combination locks are intact. Ensures the Automated Teller Machine room, vaults, the upper compartment is closed at all times. Ensures no one enters the Automated Teller Machine room without the knowledge of the custodian. Ensure that at least two persons enter the Automated Teller Machine room at any point of entering. Ensure to evacuate the cash from the Automated Teller Machine before any maintenance or repair work commences. Ensure that trapped cards are evacuated from ATM machine. Ensure that trapped cards from other banks are perforated and shredded in line with policy. Ensure fit cash for ATM machine is available at all time. Ensure the ATM is loaded with journal and receipt paper when required. Old printer paper journal should be stored in the archive or vault and not in the ATM room. Check inverter and Network connections and escalate to vendor for assistance where applicable. Report any fault, repairs and maintenance immediately to the ATM maintenance officer. Ensure daily ATM cash count, reconciliation and report rendered to Branch Coordination. Ensure all request on dispute resolution is logged and processed on time. Ensure daily confirmation of functional anti scheming device on ATMs. Ensure daily review, update and response to Journal request from refund unit. Ensure clean Ambience of ATM and environs is maintained always. Perform other duties as assigned by Head Branch.
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