Closing: Jan 20, 2023
This position has expiredPublished: Jan 12, 2023 (20 days ago)
Job Requirements
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Job Summary
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Location: Victoria Island, Lagos
Job Summary
- This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.
Requirements
Education and/or professional qualification:
- Certified Office Administrator, OND, HND & B.Sc
- Minimum of 3 years post qualification experience
- Undergraduate degree qualification essential.
- Accreditation to professional bodies.
Essential Skills / Knowledge:
- Experience with both Microsoft operating system and the Apple operating system
- Strong verbal and written communication.
- Good presentation skills for business reports
- Ability to organize and conduct purposeful Departmental/ Unit meetings
Desirable Skills / Knowledge:
- General knowledge of ICT solutions
- Knowledge of Nigerian Telecoms Market
- Strong administrative skills
- Good understanding of Microsoft operating systems.
- Able to use properly MS Word, Excel and Power-point.
Responsibilities
Location: Victoria Island, Lagos
Job Summary
- This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.
Requirements
Education and/or professional qualification:
- Certified Office Administrator, OND, HND & B.Sc
- Minimum of 3 years post qualification experience
- Undergraduate degree qualification essential.
- Accreditation to professional bodies.
Essential Skills / Knowledge:
- Experience with both Microsoft operating system and the Apple operating system
- Strong verbal and written communication.
- Good presentation skills for business reports
- Ability to organize and conduct purposeful Departmental/ Unit meetings
Desirable Skills / Knowledge:
- General knowledge of ICT solutions
- Knowledge of Nigerian Telecoms Market
- Strong administrative skills
- Good understanding of Microsoft operating systems.
- Able to use properly MS Word, Excel and Power-point.
Key Duties & Responsibilities
- Administrative support for Account Managers.
- Management of client account details and ensuring they are up to date (KYC)
- Ensure that record databases are updated and maintained
- Initiate/Prepare Service Activity Requests and Proposals for AM
- Provide periodic sales report for the attention of head, Business Solutions.
- Follow up with SAR and update Account Managers.
- Follow up with client issue and ensure appropriate closure.
- Take charge of departmental requisitions, receive and issue materials
- Receive and distribute department mail
- Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department
- Contribute to the creation of a proactive and responsive Admin unit within the department
Relationship Mgt – internal (liaise, collaborate):
- Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
- Day to day operational business solutions interface between departments
- Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.
- Ensure SLA are all updated and documented
- Daily meetings with Account Managers in the team to discuss closed and ongoing deals
- Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement.
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