Business Technical Documentation Analyst

Qualifications

• Minimum of Bachelor’s Degree in Business / Systems Analysis (Additional certification would be an added advantage).
  
• A degree in IT / Computer Science.
  
• Proven experience in eliciting requirements and testing.
  
• Experience in analyzing data to draw business-relevant conclusions.
  
• Experience in data visualization techniques and tools
  
• Solid experience in writing SQL queries.
  
• Basic knowledge in generating process documentation.
  
• Strong written and verbal communication skills including technical writing skills
  

Qualifications

• Minimum of Bachelor’s Degree in Business / Systems Analysis (Additional certification would be an added advantage).
  
• A degree in IT / Computer Science.
  
• Proven experience in eliciting requirements and testing.
  
• Experience in analyzing data to draw business-relevant conclusions.
  
• Experience in data visualization techniques and tools
  
• Solid experience in writing SQL queries.
  
• Basic knowledge in generating process documentation.
  
• Strong written and verbal communication skills including technical writing skills
  

• This contract is for the outsourcing of experienced technical writers for Strong technical documentation of both new and existing systems.
  
• Develop comprehensive technical documentation that meets organizational standards
  
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  
• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success
  
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  
• Evaluate current content and develop innovative approaches for improvement
  
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
  
• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
  
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
  
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  
• Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media
  
• Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise.