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Published: Apr 19, 2022 (2 months ago)

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Job Summary

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JOB PURPOSE


The World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:

• the identities and entitlements of its beneficiaries,

• the operational parameters of the programmes that transfer benefits to them, and

• the assurances and insights to ensure related risks are properly managed.

Under the overall responsibility of the lead Business Transformation Officer, the incumbent will be responsible for supporting in the operationalization of SCOPE and Digital Advisory and Solutions Services (DASS) for WFP, Government and/or partners in the CO. This will include analyzing new requirements and functionalities for COs, testing and ensuring the new features respond to the programmatic needs.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science, engineering or another relevant field, or First University degree with additional years of related work experience or trainings/course.


Experience: At least eight years of postgraduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design, and development.

Experience in client-facing roles in either technology implementation projects or in the planning, design, and implementation of humanitarian or development programmes. Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.



Responsibilities
JOB PURPOSE


The World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:

• the identities and entitlements of its beneficiaries,

• the operational parameters of the programmes that transfer benefits to them, and

• the assurances and insights to ensure related risks are properly managed.

Under the overall responsibility of the lead Business Transformation Officer, the incumbent will be responsible for supporting in the operationalization of SCOPE and Digital Advisory and Solutions Services (DASS) for WFP, Government and/or partners in the CO. This will include analyzing new requirements and functionalities for COs, testing and ensuring the new features respond to the programmatic needs.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science, engineering or another relevant field, or First University degree with additional years of related work experience or trainings/course.


Experience: At least eight years of postgraduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design, and development.

Experience in client-facing roles in either technology implementation projects or in the planning, design, and implementation of humanitarian or development programmes. Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.



KEY ACCOUNTABILITIES (not all-inclusive)

1. Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies.

2. Continuously improve guidelines, processes and procedures of Business Relationship Management, Business Analysis and IT Project Management functions.

3. Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities.

4. Participate in identifying business needs and propose well-researched ideas for new or improved systems, tools and processes that assist meeting WFP objectives.

5. Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions.

6. Propose change and continuous operational improvement that supports business capabilities, by defining needs, modeling the business and recommending solutions that deliver value for business priorities.

7. Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation.

8. Test and perform in-depth analysis of IT solutions to ensure they address business objectives, needs, requirements and process flows efficiently and effectively.

9. Manage estimates, business cases, planning, and risk identification to ensure the delivery of IT solutions into the business to agreed time, budget, scope and quality.

10. Manage a team of staff, providing coaching, training and guidance to ensure appropriate development and enable high performance.




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