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Closing: Dec 10, 2022

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Published: Nov 10, 2022 (30 days ago)

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A Call Centre Representative, or Call Centre Agent, is responsible for handling customer service matters over the telephone.

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Responsibilities
A Call Centre Representative, or Call Centre Agent, is responsible for handling customer service matters over the telephone.

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   Responsibilities


Take customer calls and provide support for their inquiries.


Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed.


Call customers to offer new products or programs.


Review customer accounts and proactively reach out about upgrades or support issues.


Work with colleagues to provide better customer service across the organization
Help train new employees.


Keep records of all conversations in our call center database in a comprehensible way.


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