Channel Operations Specialist (POS And Card Payment)

Job Requirements

• Minimum of a Bachelor's Degree in Computer Science or a related field.
• At least three years of related experience.
• Proficiency in supporting and managing financial (cards) transaction processing systems.
• Advanced knowledge of card payment systems and transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Proficiency in problem-solving, investigation, and addressing application issues.
• Basic knowledge of ISO 8583 messaging.
• Excellent knowledge of spreadsheet packages, preferably Microsoft Excel.

Job Requirements

• Minimum of a Bachelor's Degree in Computer Science or a related field.
• At least three years of related experience.
• Proficiency in supporting and managing financial (cards) transaction processing systems.
• Advanced knowledge of card payment systems and transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Proficiency in problem-solving, investigation, and addressing application issues.
• Basic knowledge of ISO 8583 messaging.
• Excellent knowledge of spreadsheet packages, preferably Microsoft Excel.

• Ensure the availability, stability, and reliability of card payment systems.
• Monitor, support, and optimize production systems and services.
• Investigate and resolve system downtime affecting channels and card payment applications.
• Provide technical support for identifying and resolving transaction-related issues.
• Proactively monitor processes and transactions to identify potential glitches.
• Maintain stable connections with service providers/switching partners for payment channels.
• Collaborate with the technology and product management team to suggest improvements for customer experiences.
• Track and resolve downtimes on any of the payment channels.
• Analyze and interpret application logs to resolve identified issues.
• Engage with switching partners for prompt issue resolution.