Closing: Mar 14, 2023
This position has expiredPublished: Mar 7, 2023 (23 days ago)
Job Requirements
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Job Summary
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Chargeback Officer Requirements:
• 2-3 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.
• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.
• Excellent communication skills and execution skills.
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages
- n and other related fields.
- A minimum of 2 years of fraud prevention and /or chargebacks related to online credit card fraud/finance or bank related experience is required.
- Must have basic proficiency with Microsoft Office programs including Excel, Word and Outlook.
- Strong math and solid analytical skills are essential.
- General understanding of end-to-end commercial contract operations management.
- Demonstrated proficiency in utilising data management tools.
Other Skills:
- Ability to use varieties of technology and software programs.
- Customer service skills.
- Problem-solving and analytical skills.
- Attention to detail.
Responsibilities
Chargeback Officer Requirements:
• 2-3 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.
• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.
• Excellent communication skills and execution skills.
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages
- n and other related fields.
- A minimum of 2 years of fraud prevention and /or chargebacks related to online credit card fraud/finance or bank related experience is required.
- Must have basic proficiency with Microsoft Office programs including Excel, Word and Outlook.
- Strong math and solid analytical skills are essential.
- General understanding of end-to-end commercial contract operations management.
- Demonstrated proficiency in utilising data management tools.
Other Skills:
- Ability to use varieties of technology and software programs.
- Customer service skills.
- Problem-solving and analytical skills.
- Attention to detail.
• Review, processing, and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and its Affiliates.
• Liaise with the relevant unit, transaction owners, and processors with a view to resolving open and work-in-progress claims.
• Re-validate unsettled transaction position with the reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims lodged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner • Resolution of Customer issues
• Review and respond to mail inquiries
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