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Client Service Manager

Closing: Nov 22, 2022

This position has expired

Published: Nov 8, 2022 (30 days ago)

Job Requirements


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Job Summary

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  • Candidates should possess a Bachelor's Degree qualification with 5 - 9 years work experience.


  • Candidates should possess a Bachelor's Degree qualification with 5 - 9 years work experience.

Job Description

  • Take ownership and supervision of all elements of Pitch and RFPs submission processes from end to end.
  • Formulate strategic plans / business initiatives for all brands within your care; thereby organically growing the business.
  • Source new business and generate suitable leads for the agency through a defined sales funnel.
  • Managing the client relationship through effective communication, problem-solving, and responding to requests.
  • Taking client communication briefs and converting them into creative briefs.
  • Coordination of processes within the Agency from Creative, Media, and Production to achieve the smooth running of the campaign.
  • Presenting and selling creative work.
  • Conduct Quarterly competitive reviews of all the brands within your care.
  • Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any changes to these.
  • Promptly respond and follow up on inquiries/queries from brand contacts.
  • Develop and maintain a good job bag and billing system which must be shared monthly.
  • Maintaining accurate records of meetings, decisions, and next actions.
  • Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, do reconciliations, and grow company revenue.
  • Monitor and follow up on all outstanding cost estimates with clients.
  • Monitor and follow up on lapsed clients.
  • Update the contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert a team of changes that will affect revenue.
  • Manage and compile accurate and detailed weekly status reports for internal and external status meetings.

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