Commercial Operations Associate

Qualifications

• Bachelor’s Degree in a Business-related field
  
• Other experience: 7 + year experience in operations or a customer relationship management position
  

Preferred Skills:

• Knowledge of data analysis and market research
  
• Very good interpersonal and people skills
  
• Capacity to write proposals and reports effectively and creatively
  
• Ability to think strategically and analytically
  
• Proficient in MS Office/Working knowledge of
  
• IT and marketing software
  
• Strong communication and presentation skills
  
• Exceptional problem-solving skills
  

Qualifications

• Bachelor’s Degree in a Business-related field
  
• Other experience: 7 + year experience in operations or a customer relationship management position
  

Preferred Skills:

• Knowledge of data analysis and market research
  
• Very good interpersonal and people skills
  
• Capacity to write proposals and reports effectively and creatively
  
• Ability to think strategically and analytically
  
• Proficient in MS Office/Working knowledge of
  
• IT and marketing software
  
• Strong communication and presentation skills
  
• Exceptional problem-solving skills
  

Key Deliverables include Customer Relationship Management:

• Provide outstanding Customer Services through weekly calls and periodic visits.
  
• Logging & management of Customer requests and complaints
  
• Follow up to resolution of Issues raised on Salesforce CRM.
  
• Work with other departments to close out cases.
  
• Act as the face of the organization especially for customers visiting the office.
  
• Update Customer contacts on Salesforce CRM.
  
• On-board/ New customers on Salesforce CRM.
  
• Ensure Gas Quality tests are carried out periodically and reports shared with customers
  
• Receivables Management Support:
  
• Ensure customers in the East receive Gas Offtake Report and Gas Invoices monthly.
  
• Follow-up to ensure Invoice payment within the contractual Time frame.
  
• Assist in driving Customer's Securitization Renewals before the due date.