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Contact Centre / Telesales Agent (Hausa / Igbo Speaking)

Closing: Feb 14, 2022

26 days remaining

Published: Dec 30, 2021 (20 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Summary
  • B.Sc or HND certificate with a minimum of 2 years experience in a call centre or customer service environment.
  • Not More than 28 years
  • Applicants must have a good understanding of the Ibo or Hausa languages.
  • Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
  • Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
  • Proficient in the usage of Microsoft packages.
  • Fluency in the Hausa Language is a must.
  • Knowledge of customer service telephony and technology.
  • Good data entry and typing skills.
  • Excellent communication and problem–solving skills.
  • Ability to understand individual differences.
  • Proficiency in driving Sales will be an added advantage.


Responsibilities
Job Summary
  • B.Sc or HND certificate with a minimum of 2 years experience in a call centre or customer service environment.
  • Not More than 28 years
  • Applicants must have a good understanding of the Ibo or Hausa languages.
  • Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
  • Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
  • Proficient in the usage of Microsoft packages.
  • Fluency in the Hausa Language is a must.
  • Knowledge of customer service telephony and technology.
  • Good data entry and typing skills.
  • Excellent communication and problem–solving skills.
  • Ability to understand individual differences.
  • Proficiency in driving Sales will be an added advantage.


Responsibilities

  • Managing large amounts of inbound and outbound calls promptly.
  • Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensible way.


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