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Fuzu

About Fuzu

Careers at Fuzu

Technical Customer Support Representative

Revent Technologies

Lagos,Nigeria

Closing: May 2, 2024

13 days remaining

Published: Apr 18, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Requirements

Prior experience in a technical customer support role, preferably in the fintech industry.
Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
Proficient with Microsoft Office Suite or related software.
Tech savvy.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: the provided email address using the Job Title as the subject of the email.

Responsibilities

Requirements

Prior experience in a technical customer support role, preferably in the fintech industry.
Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
Proficient with Microsoft Office Suite or related software.
Tech savvy.

Method of Application
Interested and qualified candidates should send their CV and portfolio to: the provided email address using the Job Title as the subject of the email.

We are seeking a highly motivated and customer-oriented individual to join our team as a Technical Customer Support representative. The ideal candidate will have experience in the fintech industry and possess excellent communication skills, technical knowledge, and a strong commitment to delivering exceptional customer service.

Duties

Provide Fields support calls, chat, email, and/or other communication from users with inquiries regarding.
Educate customers on product features, functionality, and best practices to optimise their user experience.
Login Customer and employee queries.
Troubleshoot and resolve hardware and software faults by identifying the root cause, diagnosing problems, and providing effective solutions in a timely manner.
Responding to call-outs in a timely fashion.
Consult with users to determine steps and procedures taken to identify and resolve the problem.
Apply knowledge of computer software, hardware, and procedures to solve problems.
Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.

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