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Customer Care Officer

Closing: Feb 1, 2023

This position has expired

Published: Jan 25, 2023 (12 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Requirements
  • BA / B.Sc / HND or relevant qualification.
  • A minimum of 2 years of proven experience in a similar role.
  • Applicant should be a female
  • Applicant must reside in Uyo/ Akwa-Ibom.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Knowledge of MS Office programs is an advantage.
  • Must be willing to work on weekends (Saturdays).

Method of Application

Interested and qualified candidates should send their CV using "Customer Care" as the subject of the mail.

Responsibilities
Requirements
  • BA / B.Sc / HND or relevant qualification.
  • A minimum of 2 years of proven experience in a similar role.
  • Applicant should be a female
  • Applicant must reside in Uyo/ Akwa-Ibom.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities.
  • Knowledge of MS Office programs is an advantage.
  • Must be willing to work on weekends (Saturdays).

Method of Application

Interested and qualified candidates should send their CV using "Customer Care" as the subject of the mail.

Job Description

  • Greet clients to the office and communicate with them to determine their purpose for the visit.
  • Manage large amounts of incoming calls.
  • Meet personal/sales targets and call handling quotas.
  • Act as the company gatekeeper.
  • Go the extra mile to engage customers.
  • Respond to inquiries regarding available properties and property prices in different areas.
  • Schedule appointments between clients based on the availability and convenience.
  • Perform follow-up duties to ensure that all meetings are successfully carried out.
  • Assist clients in filling out client personal information forms and ensure that all such documents are confidentially filed.
  • Provide support in creating informational documents such as brochures and flyers to attract new clients.
  • Provided support in clients and managing meetings by taking and recording minutes.


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