Closing: Nov 28, 2023
This position has expiredPublished: Oct 31, 2023 (31 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
- Candidates with B.Sc / HND qualification ONLY.
- At least 2 years of experience as a Customer Experience Specialist or a similar customer support role.
- Candidates must reside in Onipanu and its environs is a MUST.
- Candidate must be willing to work weekends and public holidays.
- Candidate must be willing to work on shifts.
- Language Proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently.
Other Skills:
- Good communication skills, data analysis, leadership skills, and a good knowledge of using a computer system.
Salary
- N80,000 Gross Monthly (Negotiable)
Other Benefits:
- HMO
- Pension
- 13th Month
- Leave Allowance.
Responsibilities
Qualifications
- Candidates with B.Sc / HND qualification ONLY.
- At least 2 years of experience as a Customer Experience Specialist or a similar customer support role.
- Candidates must reside in Onipanu and its environs is a MUST.
- Candidate must be willing to work weekends and public holidays.
- Candidate must be willing to work on shifts.
- Language Proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently.
Other Skills:
- Good communication skills, data analysis, leadership skills, and a good knowledge of using a computer system.
Salary
- N80,000 Gross Monthly (Negotiable)
Other Benefits:
- HMO
- Pension
- 13th Month
- Leave Allowance.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
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