CLOSED FOR APPLICATIONS

Customer Care Officer (Igbo And Hausa)

Closing: Nov 29, 2023

This position has expired

Published: Nov 3, 2023 (2 months ago)

Education:

Work experience:

Language skills:

Contract Type:

Qualifications

Candidates with B.Sc / HND qualification ONLY.
At least 2 years of experience as a Customer Experience Specialist or a similar customer support role.
Candidates must reside in Onipanu and its environs is a MUST.
Candidate must be willing to work weekends and public holidays.
Candidate must be willing to work on shifts.
Language Proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently

Qualifications

Candidates with B.Sc / HND qualification ONLY.
At least 2 years of experience as a Customer Experience Specialist or a similar customer support role.
Candidates must reside in Onipanu and its environs is a MUST.
Candidate must be willing to work weekends and public holidays.
Candidate must be willing to work on shifts.
Language Proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa fluently

Tracking customer experiences across online and offline channels, devices, and touchpoints.

Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.

Aligning customer experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities.

Identifying customer needs and taking proactive steps to maintain positive experiences.

Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

Performing product tests, evaluating after-sales and support services, and facilitating improvements.

Documenting processes and logging technical issues, as well as customer compliments and complaints.

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