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Customer Care Representative (Morning & Night Shift)

Closing: Dec 8, 2021

Closing today

Published: Nov 24, 2021 (14 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Basic Requirements

  • Minimum of OND Qualification.
  • Gender: Female
  • Age: 20-27 years.


Responsibilities

Basic Requirements

  • Minimum of OND Qualification.
  • Gender: Female
  • Age: 20-27 years.



Responsibilities

We are recruiting a Customer Care Representative for Morning & Night Shift with the following responsibilities:


  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Online customer management and ability to resolve issues.


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