Customer Engagement Officer (Palmgroove)

Requirement Skills

• Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic
  
• Problem-Solving skills with excellent written and oral communication skills.
  
• Consistently exercise empathy
  
• Have a strong product sense
  
• Communicate ideas clearly across teams
  
• Be comfortable learning about companies with complex, technical products
  
• Enjoy thinking about how to automate as much of your job as possible
  
• Strong attention to detail, result-oriented and creative skills.
  
• Be creative while working within difficult constraints
  

Requirement Skills

• Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic
  
• Problem-Solving skills with excellent written and oral communication skills.
  
• Consistently exercise empathy
  
• Have a strong product sense
  
• Communicate ideas clearly across teams
  
• Be comfortable learning about companies with complex, technical products
  
• Enjoy thinking about how to automate as much of your job as possible
  
• Strong attention to detail, result-oriented and creative skills.
  
• Be creative while working within difficult constraints
  

• Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.
  
• Actively market all products in the company portfolio.
  
• Ensure active & customer engagement to identify issues.
  
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
  
• Ensure optimal utilization of all resources, tools and resolve all issues.
  
• Record enquiries, complaints, comments etc. for resolution and audit purposes
  
• Upload documents of customers for effective online document management
  
• Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.
  
• Escalate all issues using the appropriate escalation channels if required.
  
• Maintain the use of good grammatical construction and composition when responding to e-mails.