Customer Experience Agent

• We are looking for driven passionate problem solvers and self-starters to join our team
  
• In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.
  

What You'll Need (Requirements)

• HND / BSc Degree preferred
  
• At least 1 year experience in a relevant role
  
• Thorough understanding of the Fintech industry
  
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  
• Strong communication skills.
  

Method of Application

Interested and qualified candidates should send their CV with the job title as subject of the email.

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

• We are looking for driven passionate problem solvers and self-starters to join our team
  
• In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.
  

What You'll Need (Requirements)

• HND / BSc Degree preferred
  
• At least 1 year experience in a relevant role
  
• Thorough understanding of the Fintech industry
  
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
  
• Strong communication skills.
  

Method of Application

Interested and qualified candidates should send their CV with the job title as subject of the email.

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

• Adopt standards/procedures for ensuring the optimal customer experience
  
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses to inquiries
  
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
  
• Attend to the customer's queries on our social media platforms and incoming phone calls
  
• Cross-sell Traction's products and services while engaging the customers.