Customer Experience Officer - Onipanu

Requirements

• Qualification: BSc / HND ONLY Graduate
  
• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa
  
• Candidates must reside in Onipanu and its environs
  
• At least 2 years experience as a customer experience specialist, or a similar customer support role
  
• Candidate must be willing to work on shifts
  
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
  

Requirements

• Qualification: BSc / HND ONLY Graduate
  
• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Hausa
  
• Candidates must reside in Onipanu and its environs
  
• At least 2 years experience as a customer experience specialist, or a similar customer support role
  
• Candidate must be willing to work on shifts
  
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
  

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
  
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  
• Identifying customer needs and taking proactive steps to maintain positive experiences.
  
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  
• Documenting processes and logging technical issues, as well as customer compliments and complaints.