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Customer Retention & Customer Experience Coordinator

Closing: Jan 15, 2023

This position has expired

Published: Jan 5, 2023 (25 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Job Description

  • The customer retention agent is responsible for engaging customers to obtain feedback on services and understand their behavior (lifestyle, preferences, etc), and win back lost customers.

Educational Qualifications & Functional Skills

  • Minimum Requirements: B.Sc / HND in any discipline
  • 1 - 2 years experience in customer’s service.

Other Requirements:

  • Customer Focus
  • Result Oriented
  • Excellent Communication and listening skills
  • Team Player
  • Hard Working
  • Accountable
  • Self Motivated.
Responsibilities

Job Description

  • The customer retention agent is responsible for engaging customers to obtain feedback on services and understand their behavior (lifestyle, preferences, etc), and win back lost customers.

Educational Qualifications & Functional Skills

  • Minimum Requirements: B.Sc / HND in any discipline
  • 1 - 2 years experience in customer’s service.

Other Requirements:

  • Customer Focus
  • Result Oriented
  • Excellent Communication and listening skills
  • Team Player
  • Hard Working
  • Accountable
  • Self Motivated.

Expected Key Results

  • Customer Engagement
  • Increase customers satisfaction
  • And any other duty assigned by the manager.

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