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Customer support, client care Jobs in Nigeria

25

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Moove

Customer Success Manager

Lagos, Nigeria

14 days remaining

TTC Mobile

Customer Success Manager (Remote)

Lagos, Nigeria

14 days remaining

HR-EX Consulting

Customer Services & Front Desk Officer

Lagos, Nigeria

14 days remaining

Outsource Company Nigeria

Entry - Level Customer Care Agent

Lagos, Nigeria

7 days remaining

EHA Clinics

Client Engagement Associate

Lagos, Nigeria

11 days remaining

Zenith Carex International Limited

Customer Representative / Sales Officer

Oshogbo, Nigeria

3 days remaining

Hotel Consulting Group

Guest Service Agent

Lagos, Nigeria

17 days remaining

Old Mutual

Team Lead

Owerri, Nigeria

23 days remaining

Hotel Consulting Group

Guest Relations Officer

Lagos, Nigeria

17 days remaining

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Revent Technologies

Technical Customer Support Representative

Lagos, Nigeria

9 days remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

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© Fuzu Ltd 2024

Customer Success Manager

Closing: May 7, 2024

14 days remaining

Published: Apr 22, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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What You Will Need For This Position
  • Degree in any discipline.
  • 8 years experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

Key Metrics:

  • Key Account Manager program retention % for all Driver partners in the in the city
  • % of driver partners retained basis tenure based targets and lease plan
  • Churn % monthly against target fleet size
  • Ticket resolutions for DPs basis physical and remote interactions
  • Driver performance basis supply hour and trip targets of the city
  • Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.
Responsibilities
What You Will Need For This Position
  • Degree in any discipline.
  • 8 years experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people.
  • The candidate must possess an eye for details.

Key Metrics:

  • Key Account Manager program retention % for all Driver partners in the in the city
  • % of driver partners retained basis tenure based targets and lease plan
  • Churn % monthly against target fleet size
  • Ticket resolutions for DPs basis physical and remote interactions
  • Driver performance basis supply hour and trip targets of the city
  • Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.

About The Role

  • We are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.
  • They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and resolving any issues that may arise.
  • Their ultimate goal is to drive customer retention, loyalty, and growth by delivering exceptional service and maximising their utilisation of Moove's products and services.

What You’ll Be Doing

  • Responsible for training, managing and closely working with Onboarding/Sales Supervisors & Executives.
  • Overlooking and Monitoring drivers’ performance.
  • Conducting daily check-in Customer Success Supervisors and Executives.
  • Handling any escalations relating to driver's issues.
  • Conducting driver survey.
  • Compiling data from drivers survey
  • Accountability of all Moove vehicles
  • Ensuring that drivers obey rules and regulations as laid down by the company.
  • Ensuring that drivers get the right information from the company.
  • Managing all driver communications.

Tags

Customer support, client care jobs

Transportation, logistics, storage industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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