Customer Service Executive

Requirements

• Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  
• Proficiency with Excel functions and formulas, generating professional reports through excel.
  
• Ability to analyze and solve problems, think creatively and proactively to solve issues.
  
• Good understanding of customer satisfaction.
  
• Extremely organized, meticulous, and able to work with minimum supervision.
  
• Ability to prepare routine administrative reports
  
• Ability to receive, stock, and/or deliver goods.
  
• Great computer skills
  
• The job requires onsite presence as needed.
  

Requirements

• Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  
• Proficiency with Excel functions and formulas, generating professional reports through excel.
  
• Ability to analyze and solve problems, think creatively and proactively to solve issues.
  
• Good understanding of customer satisfaction.
  
• Extremely organized, meticulous, and able to work with minimum supervision.
  
• Ability to prepare routine administrative reports
  
• Ability to receive, stock, and/or deliver goods.
  
• Great computer skills
  
• The job requires onsite presence as needed.
  

Responsibilities

• Deal with the customers via emails, over the phone, Whatsapp
  
• Remain customer-oriented and maintain high customer satisfaction
  
• Manage a large number of incoming calls
  
• Accept orders via phone calls and online platforms
  
• Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.
  
• Respond to the problems of the customer promptly
  
• Transfer Orders to respective Branches and monitor them till it’s fulfilled
  
• Take the extra mile to engage customers
  
• Maintain records of interactions with the customers in an orderly manner
  
• Coordinate with the internal department to find solutions and resolve matters
  
• Maintain a follow-up on the customer, whose query you had solved.
  
• Ensure they are satisfied with your answer.
  
• Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
  
• Assist Kitchen staff where and when necessary