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Customer Service Executive

Closing: Dec 30, 2022

This position has expired

Published: Nov 9, 2022 (3 months ago)

Job Requirements

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Job Summary

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Requirements

  • Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  • Proficiency with Excel functions and formulas, generating professional reports through excel.
  • Ability to analyze and solve problems, think creatively and proactively to solve issues.
  • Good understanding of customer satisfaction.
  • Extremely organized, meticulous, and able to work with minimum supervision.
  • Ability to prepare routine administrative reports
  • Ability to receive, stock, and/or deliver goods.
  • Great computer skills
  • The job requires onsite presence as needed.


Responsibilities

Requirements

  • Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  • Proficiency with Excel functions and formulas, generating professional reports through excel.
  • Ability to analyze and solve problems, think creatively and proactively to solve issues.
  • Good understanding of customer satisfaction.
  • Extremely organized, meticulous, and able to work with minimum supervision.
  • Ability to prepare routine administrative reports
  • Ability to receive, stock, and/or deliver goods.
  • Great computer skills
  • The job requires onsite presence as needed.


Responsibilities

  • Deal with the customers via emails, over the phone, Whatsapp
  • Remain customer-oriented and maintain high customer satisfaction
  • Manage a large number of incoming calls
  • Accept orders via phone calls and online platforms
  • Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.
  • Respond to the problems of the customer promptly
  • Transfer Orders to respective Branches and monitor them till it’s fulfilled
  • Take the extra mile to engage customers
  • Maintain records of interactions with the customers in an orderly manner
  • Coordinate with the internal department to find solutions and resolve matters
  • Maintain a follow-up on the customer, whose query you had solved.
  • Ensure they are satisfied with your answer.
  • Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
  • Assist Kitchen staff where and when necessary


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