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Customer Service / Front Desk Officer

Closing: Jan 25, 2023

This position has expired

Published: Jan 18, 2023 (14 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Requirements

  • Candidates should possess a Bachelor's Degree / HND with 2-3 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Must reside within Jabi and environs
  • Strong phone contact handling skills and active listening
  • Familiarity with CM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Fluency in Hausa is an added advantage.

Method of Application

Interested and qualified candidates should forward their CV to the provided email address using the Job Title as the subject of the email.

Responsibilities

Requirements

  • Candidates should possess a Bachelor's Degree / HND with 2-3 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Must reside within Jabi and environs
  • Strong phone contact handling skills and active listening
  • Familiarity with CM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Fluency in Hausa is an added advantage.

Method of Application

Interested and qualified candidates should forward their CV to the provided email address using the Job Title as the subject of the email.

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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