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Customer Service Manager - Oyo

Closing: Nov 22, 2022

This position has expired

Published: Nov 15, 2022 (20 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Job Requirements

  • B.Sc / HND in any Management or I.T. related field (M.Sc an added advantage)
  • Previous work experience in providing customer service support (3 years Minimum)
  • Working knowledge of customer service software, databases, and tools
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Professional I.T. Skills
  • Excellent written and verbal communication skills.
  • Exceptional report presentation skills
  • Advanced troubleshooting and multitasking skills
  • Keep ahead of industry’s developments and apply best practices to areas of improvement

Essential Skills:

  • 2 years (minimum) of Proven working experience as a Customer Service Manager, Retail Manager or assistant manager
  • Exceptional communication and managerial skills
  • Excellent knowledge of management methods and techniques
  • Possess cultural awareness and sensitivity.
  • Exceptional interpersonal and customer service skills
  • Proven ability to work within a cross-departmental team.
  • Self-motivated with ability to think strategically and lead
  • Basic knowledge of Sage systems (as an added advantage)
  • Basic knowledge in Graphic Design as an added advantage
  • Intermediate knowledge of HTML

How to Apply

Interested and qualified candidates should send their CV / Resume using the Job Title as the email subject.


Responsibilities

Job Requirements

  • B.Sc / HND in any Management or I.T. related field (M.Sc an added advantage)
  • Previous work experience in providing customer service support (3 years Minimum)
  • Working knowledge of customer service software, databases, and tools
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Professional I.T. Skills
  • Excellent written and verbal communication skills.
  • Exceptional report presentation skills
  • Advanced troubleshooting and multitasking skills
  • Keep ahead of industry’s developments and apply best practices to areas of improvement

Essential Skills:

  • 2 years (minimum) of Proven working experience as a Customer Service Manager, Retail Manager or assistant manager
  • Exceptional communication and managerial skills
  • Excellent knowledge of management methods and techniques
  • Possess cultural awareness and sensitivity.
  • Exceptional interpersonal and customer service skills
  • Proven ability to work within a cross-departmental team.
  • Self-motivated with ability to think strategically and lead
  • Basic knowledge of Sage systems (as an added advantage)
  • Basic knowledge in Graphic Design as an added advantage
  • Intermediate knowledge of HTML

How to Apply

Interested and qualified candidates should send their CV / Resume using the Job Title as the email subject.


  • To provide oversight functions to the growing Support Team
  • To support the HR Department in recruiting and training of team members
  • To liaise with the ICT Team in ensuring that all equipment and networks are working optimally.
  • To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
  • To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resource so that deadlines are met.
  • To identify and highlight best practices in the Support Team through continuous assessment and recommendations to the Management.
  • To ensure that all team members comply to the organization’s policies as it relates to different matters, and reporting deviations to the management for investigation and disciplinary actions.
  • To compile reports on the Support Team’s activities and communicating findings to the Management, and to respond to any further requests for data that are required for analysis.
  • To supervise and work with the Call Center & Customer Service Team in analyzing feedbacks and communicating feedback to the management.
  • To supervise and work with the Inventory Team in ensuring smooth processing and delivery of orders.
  • To supervise and work with the CCTV Team and ensure strict adherence to Data Protection Policy
  • To supervise and work with the Online Team in all areas which include Social Media Management, Digital Marketing, Live Chat, Graphic Design, etc.
  • To ensure that all team members strictly adhere to the Privacy and Data Protection Policies.
  • To conduct performance appraisals for the team, identifying weaknesses and offering training and mentoring in areas that require it.
  • To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
  • Maintain orderly workflow according to priorities


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