Closing: Dec 31, 2022
This position has expiredPublished: Dec 13, 2022 (2 months ago)
Job Requirements
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Job Summary
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Qualification and Experience Required
- OND in any of the disciplines such as (Marketing, Business Administration).
- 2 years of Relationship Management experience.
- Strong grasp of Microsoft Office (Excel, Word etc.)
- Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
- Ability to multi-task and work closely with individuals from a broad variety of background.
How to Apply
Interested and qualified candidates should send their CV using "CSR 2022" as the subject of the email.
Responsibilities
Qualification and Experience Required
- OND in any of the disciplines such as (Marketing, Business Administration).
- 2 years of Relationship Management experience.
- Strong grasp of Microsoft Office (Excel, Word etc.)
- Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
- Ability to multi-task and work closely with individuals from a broad variety of background.
How to Apply
Interested and qualified candidates should send their CV using "CSR 2022" as the subject of the email.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Contribute to team effort by accomplishing related results as needed
- Ensure customer satisfaction and provide professional customer support.
- Act as the company Janitor
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