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Customer Service Representative

Closing: Dec 31, 2022

This position has expired

Published: Dec 13, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Qualification and Experience Required

  • OND in any of the disciplines such as (Marketing, Business Administration).
  • 2 years of Relationship Management experience.
  • Strong grasp of Microsoft Office (Excel, Word etc.)
  • Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
  • Ability to multi-task and work closely with individuals from a broad variety of background.

How to Apply

Interested and qualified candidates should send their CV using "CSR 2022" as the subject of the email.



Responsibilities

Qualification and Experience Required

  • OND in any of the disciplines such as (Marketing, Business Administration).
  • 2 years of Relationship Management experience.
  • Strong grasp of Microsoft Office (Excel, Word etc.)
  • Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
  • Ability to multi-task and work closely with individuals from a broad variety of background.

How to Apply

Interested and qualified candidates should send their CV using "CSR 2022" as the subject of the email.



  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Contribute to team effort by accomplishing related results as needed
  • Ensure customer satisfaction and provide professional customer support.
  • Act as the company Janitor


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