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Customer Service Representative

Closing: Dec 11, 2022

9 days remaining

Published: Nov 13, 2022 (19 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Salary:

Salary Period:

Contract Type:

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An ideal candidate should possess these qualities and skills.

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries, acknowledging and resolving customer complaints.
  • Communicating with customers through various channels (digital-friendly).
  • Having an indepth knowledge of our products and services so as to give a seasoned response. 
  • Keeping records of customer interactions, transactions, comments, complaints and, providing feedback on the efficiency of the customer service process.
  • Ensure top-notch customer satisfaction and provide professional customer support.


Responsibilities

An ideal candidate should possess these qualities and skills.

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries, acknowledging and resolving customer complaints.
  • Communicating with customers through various channels (digital-friendly).
  • Having an indepth knowledge of our products and services so as to give a seasoned response. 
  • Keeping records of customer interactions, transactions, comments, complaints and, providing feedback on the efficiency of the customer service process.
  • Ensure top-notch customer satisfaction and provide professional customer support.


● B.Sc or HND in social sciences or related field should suffice.

● Ability to stay calm when customers are stressed or upset.

● Adept understanding of Microsoft Office. 

● Experience working with customer support.

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