Customer Success Analyst

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.
  

What you’ll Need (Requirements)

• 2 years experience as a Customer Success Analyst or other similar roles
  
• Experience working in a fintech / tech company
  
• Great multitasking, organisation, and presentation skills
  

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  
• The Best Team. Working with a motivated and talented team plus regular team bonding events
  
• Top-notch private health insurance
  
• Online therapy and wellbeing benefit
  
• Learning budget
  

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
  
• Invent & Innovate: We are constantly developing and designing solutions
  
• Growth Centred (self and customers): You keep pursuing growth and learning
  
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
  
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  
• Customer Driven: We see everything we do at Traction on how it will impact our customers
  
• Above & Beyond: We don't just do what's expected of us; We go the extra mile
  

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.
  

What you’ll Need (Requirements)

• 2 years experience as a Customer Success Analyst or other similar roles
  
• Experience working in a fintech / tech company
  
• Great multitasking, organisation, and presentation skills
  

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  
• The Best Team. Working with a motivated and talented team plus regular team bonding events
  
• Top-notch private health insurance
  
• Online therapy and wellbeing benefit
  
• Learning budget
  

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
  
• Invent & Innovate: We are constantly developing and designing solutions
  
• Growth Centred (self and customers): You keep pursuing growth and learning
  
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
  
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  
• Customer Driven: We see everything we do at Traction on how it will impact our customers
  
• Above & Beyond: We don't just do what's expected of us; We go the extra mile
  

What you’ll Do

• Ensure a high degree of customer activity
  
• Build strong product expertise and provide training & ongoing support to merchants as required
  
• Provide feedback and advocacy on customer pain-points to internal teams
  
• Manage client portfolios.
  
• Sustain business growth and profitability by maximising value.
  
• Conduct product demonstrations for customers.
  
• Handle the merchant onboarding processes.
  
• Mediate between clients and the organization.
  
• Manage handling and resolving of customer requests and complaints.
  
• Minimize customer churn.