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Customer Success Analyst

Closing: Jan 20, 2023

This position has expired

Published: Jan 13, 2023 (17 days ago)

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Job Summary

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  • We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.

What you’ll Need (Requirements)

  • 2 years experience as a Customer Success Analyst or other similar roles
  • Experience working in a fintech / tech company
  • Great multitasking, organisation, and presentation skills

Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events
  • Top-notch private health insurance
  • Online therapy and wellbeing benefit
  • Learning budget

Our values:

  • Ownership: At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate: We are constantly developing and designing solutions
  • Growth Centred (self and customers): You keep pursuing growth and learning
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven: We see everything we do at Traction on how it will impact our customers
  • Above & Beyond: We don't just do what's expected of us; We go the extra mile


Responsibilities
  • We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.

What you’ll Need (Requirements)

  • 2 years experience as a Customer Success Analyst or other similar roles
  • Experience working in a fintech / tech company
  • Great multitasking, organisation, and presentation skills

Why Traction

  • Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  • Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  • Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  • The Best Team. Working with a motivated and talented team plus regular team bonding events
  • Top-notch private health insurance
  • Online therapy and wellbeing benefit
  • Learning budget

Our values:

  • Ownership: At Traction, we take the initiative to achieve favourable results
  • Invent & Innovate: We are constantly developing and designing solutions
  • Growth Centred (self and customers): You keep pursuing growth and learning
  • Team Spirit (collaborative): We are a team that works together to achieve a common goal
  • High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  • Customer Driven: We see everything we do at Traction on how it will impact our customers
  • Above & Beyond: We don't just do what's expected of us; We go the extra mile


What you’ll Do

  • Ensure a high degree of customer activity
  • Build strong product expertise and provide training & ongoing support to merchants as required
  • Provide feedback and advocacy on customer pain-points to internal teams
  • Manage client portfolios.
  • Sustain business growth and profitability by maximising value.
  • Conduct product demonstrations for customers.
  • Handle the merchant onboarding processes.
  • Mediate between clients and the organization.
  • Manage handling and resolving of customer requests and complaints.
  • Minimize customer churn.


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