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Customer Success Manager

Closing: Dec 31, 2022

This position has expired

Published: Dec 27, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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The successful candidate will have :

  • A passion for customer satisfaction
  • Love for technology, infrastructure and Ubuntu in particular
  • Patience and ability to listen
  • Good presentation skills
  • Superior writing and communication skills
  • Flexibility and good time management


Responsibilities

The successful candidate will have :

  • A passion for customer satisfaction
  • Love for technology, infrastructure and Ubuntu in particular
  • Patience and ability to listen
  • Good presentation skills
  • Superior writing and communication skills
  • Flexibility and good time management


  • Onboard new Canonical customers and introduce them to our products and support processes.
  • Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Assist sales in identifying growth opportunities or renewal risks.
  • Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
  • Create campaigns targeting multiple customers through digital touch-points and activities.


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