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Customer support, client care Jobs in Nigeria

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Moniepoint Incorporated

Customer Success Representative - Osun

Lagos, Nigeria

15 days remaining

Kadick Integrated Limited

Customer Helpdesk Team Lead

Lagos, Nigeria

2 months remaining

Kadick Integrated Limited

Customer Care Representative

Lagos, Nigeria

2 months remaining

Personal Trust Microfinance Bank Limited

Relationship Officer

Lagos, Nigeria

13 days remaining

TTC Mobile

Customer Success Manager (Remote)

Lagos, Nigeria

13 days remaining

Moove

Customer Success Manager

Lagos, Nigeria

13 days remaining

HR-EX Consulting

Customer Services & Front Desk Officer

Lagos, Nigeria

13 days remaining

Outsource Company Nigeria

Entry - Level Customer Care Agent

Lagos, Nigeria

6 days remaining

Old Mutual

Team Lead

Owerri, Nigeria

22 days remaining

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Hotel Consulting Group

Guest Relations Officer

Lagos, Nigeria

16 days remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

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© Fuzu Ltd 2024

Customer Success Representative - Osun

Closing: May 9, 2024

15 days remaining

Published: Apr 24, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • Bachelor's Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Osun State, Nigeria

What we can offer you:

  • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
Responsibilities
Qualifications
  • Bachelor's Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Osun State, Nigeria

What we can offer you:

  • Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
  • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
  • The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Duties

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Entry and Basic-level jobs

Jobs in Nigeria

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