Closing: Nov 28, 2023
This position has expiredPublished: Oct 31, 2023 (31 days ago)
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Job Summary
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Requirements
- Candidates should possess a Bachelor's Degree qualification with 3 - 4 years work experience.
Responsibilities
Requirements
- Candidates should possess a Bachelor's Degree qualification with 3 - 4 years work experience.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
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