Closing: Nov 28, 2023
This position has expiredPublished: Nov 8, 2023 (31 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
- He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
- The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.
Responsibilities
- He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
- The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
