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Customer Support / Social Media Manager / Content Creator

Closing: Feb 3, 2023

4 days remaining

Published: Jan 20, 2023 (10 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements

  • Minimum qualification in any course in the University.
  • Minimum of 2 years of work experience in the related field.
  • Strong creative thinking and organizational skills.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office (Word and Excel).
  • Detail-oriented with strong analytical and problem-solving skills.
  • Experience in photography and video recording.
Responsibilities

Requirements

  • Minimum qualification in any course in the University.
  • Minimum of 2 years of work experience in the related field.
  • Strong creative thinking and organizational skills.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office (Word and Excel).
  • Detail-oriented with strong analytical and problem-solving skills.
  • Experience in photography and video recording.

Responsibilities

  • Manage all correspondences, and attend to mail inquiries by clients.
  • Respond promptly to inquiries and resolving customer complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicate with customers through various social media platforms and manage various social media pages
  • Take orders online, process orders, and dispatch to designated places
  • Keep records of customer transactions, comments, and complaints.
  • Providing feedback on the efficiency and effectiveness of the customer service process
  • Establishing relationships with the online community by identifying key influences and communities that fit our online strategy
  • Plan, implement and monitor the company’s social media strategy in order to increase brand awareness, and marketing efforts, and increase sales.

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